Our Saviour’s Housing takes grievances seriously as a way to garner feedback and improve services, as well as detect brewing conflicts early in order to prevent further incidents.

Individuals wishing to file a grievance should complete a form and submit it to staff. Completed forms should be placed in the Shelter Manager’s inbox, as well as logged in the logbook. The Shelter Manager will investigate the claim and determine if any action should be taken. If the complainant is not satisfied with the Shelter Manager’s response, they are then able to bring their concern to the Housing Director, and then the Executive Director. 

Please click on the links below to access the form and review our policies on reviewing grievances: 

Grievances Form

Grievance Procedure and Appeals Process Policies